Frequently Asked Questions

Got questions? We've got the answers.

Product & Materials

All of our pieces are high quality stainless steel, electroplated with 18k gold using the PVD (Physical Vapor Deposition) process. This technique ensures a durable, long-lasting finish that is waterproof, tarnish-resistant and suitable for everyday wear.

Please note that plated jewellery can naturally fade over time as it is not solid gold, to prolong the beauty of our jewellery please refer to our Jewellery Care Guide here.

Yes! Our stainless steel base is hypoallergenic and safe for most skin types. If you have specific sensitivities or allergies, we always recommend checking with your health provider.

While our jewellery is waterproof and tarnish-resistant, proper care will keep it looking its best for years to come. We recommend keeping it away from harsh chemicals like strong perfumes, chlorine and lotions for maximum longevity. Please refer to our full Jewellery Care Guide here.

Please check out our Sizing Guide here.

Orders & Shipping

$7 NZD or FREE for orders over $100.

Orders are processed and dispatched within 1-2 business days of confirmation. Once processed, we ship using NZ POST from Auckland.
North Island = Overnight (next working day)
South Island = up to 2-3 working days

We ship from Auckland, New Zealand.

At this stage, we only ship within New Zealand. However we will be expanding internationally in the near future. Let us know where you are!

Returns & Exchanges

Yes, we accept returns within 14 days of receiving your order through store credit only (unless faulty) — as long as the jewellery is unworn, in original packaging, and in resellable condition.

 We don’t currently offer direct exchanges. If you’d like a different item, simply return your piece for a store credit and place a new order.

 We’re so sorry! Please email us at hello@mercurijewellery.co.nz with a photo and your order number — we’ll sort it out ASAP.

CONTACT US

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.